Contact
Contact us
Last updated: August 18, 2026
Questions about a purchase, a charge, a refund, or an entitlement that has not taken effect — write to us directly.
jiayiqiu@qhkly.com
We usually reply within 1 to 2 business days. Including your account email and the order number gets it handled faster.
Refunds and billing
For refunds, start from the order detail page in your account — orders inside the guarantee window are refunded on the spot.
Section 3 of the Refund Policy lists the cases that need manual review; you can also just email us.
Entitlement not active
First check your account page: the order should be Paid and the product should appear in your entitlements.
If the order is paid but the app still shows you as free, send us the order number.
Product support
For questions about how a product works, use that product's own site or help page. This site handles purchasing and billing only.
About this site
store.qhkly.com — the store and billing site for WebClaw software.